I write to you to extend my appreciation & thanks for the exceptional service & professionalism shown to me during the purchase process of my new “New Age Manta Ray 16E”.,
From the very start you were very helpful, patient & demonstrated good product knowledge; your ability to answer, or find out, all my technical questions & provide alternatives or options when appropriate, was clear, accurate & a concise. Also, your honest explanations (or demonstration) that was provided (if a negativity arose – not many) was appreciated.
It quickly became apparent to me that your product was superior & “New Age” finish & styling is leading edge in my opinion.
Having worked in a manufacturing company in the fields of development, assembly, quality & marketing it appears to me that your quality control & QUALITY SYSTEMS are worthy of accreditation!
Also the WHOLE TEAM that I have been involved with are courteous, professional and are more than keen to help.
The ‘hand over’ process at delivery was very systematic, & sequential, & timely; from everyone involved ie: sales, reception, customer service, service & maintenance, workshop technicians (2) who set up & matched the new van with my car. Fantastic attention, to every detail by everyone involved. Thank You & Well Done to you all.
Please pass on my appreciation & thanks to your TEAM & congratulations to ALL. WELL DONE!
PS: Also many thanks for the lovely surprise gift that arrived by courier on Friday. Another NICE touch.